Shipping Policies

Shipping Charges & Times - 

• All orders may be subject to a shipping and handling charge.  
• Normal shipping and handling assumes delivery to a place of business and not a residence.  
• Residential deliveries usually require extra freight charges.  Use a business address if possible.
• We ship via Federal Express, U.P.S., U.S. Mail, or common carrier freight lines.  
• It is our option to fill orders from our stock or the manufacturer/distributor.  
• Manufacturers/distributors require lead times for manufacturing and/or handling. 
• We do not ship C.O.D.  
• Any times quoted by the phone, fax, or email are estimated time to shipping date.  
• Add three to seven working days for shipping travel time.  
• Longer ship times are normally encountered in coast to coast deliveries.

How to Receive Your Freight Shipment (UPS/FedEx Shipments do not apply)- 

** APPLIES ONLY TO FREIGHT DELIVERIES *
Does not apply to UPS and FedEx Deliveries

You can view this information as a PDF file, print it out and refer to it when your freight arrives

Most freight companies will not call you to make a delivery appointment unless you have specifically requested this service.  To make your delivery as easy and as smooth as possible please follow the guidelines below:

1. Unless you have contracted for an inside delivery or lift gate, the truck driver is only responsible for moving your merchandise to the tailgate of their truck.  They are not responsible for unloading your merchandise.  Many drivers will gladly  help you unload your freight, and some may even help you get the items inside, but they are not obligated to.  There generally is an extra charge for a lift gate and inside delivery.  You may be able to contract services at the time delivery, however these extra services will be billed to you.
    
2. DO NOT SIGN THE DELIVERY RECEIPT UNTIL YOU:

• Count the number of cartons and verify that you have received the correct number, which is on the Bill of Lading.
• Inspect the cartons carefully for any kind of rips, tears, punctures, dents crushed corners, wetness or any other signs of possible damage.  If you even sense that there is any kind of freight damage, OPEN THE CARTONS WHILE THE DRIVER IS PRESENT AND INSPECT THE GOODS.
• If you see or feel that the merchandise is in good condition then sign the Bill of Lading.
• If you feel that there is any kind of freight damage or you are unable to open the cartons, but see that the cartons are not in perfect condition, then note all visible details on the delivery receipt and mark it 'Subject to Inspection' before signing it.  We can not hold the trucking company responsible for damage unless you note all damage, or the problems with the outer carton, on the Bill of Lading.  Merchandise ownership passes from the manufacturer to the customer when received by the freight carrier.  Carrier responsibility is lost without the proper signing for goods.
• If your merchandise is damaged, you must KEEP THE OUTER CARTON(S) FOR INSPECTION
• If a shipment is in very poor condition, you have the option of refusing the entire shipment.   If you refuse items, mark the bill of lading, "Refused Due To Damage".
• If you refuse any item that is not damaged, you will be subject to extra freight charges on that item.
• If you receive any damaged merchandise or are unsure whether to accept a damaged shipment please call us immediately Toll Free 1-877-933-7238.  Claims of damage must be made within 7 days of customer receipt. 

Please show these instructions to anyone else who may be receiving your freight shipment.

  

Damaged/Missing Merchandise -

** APPLIES ONLY TO FREIGHT DELIVERIES **

• If you feel that there is any kind of freight damage or you are unable to open the cartons, but see that the cartons are not in perfect condition, then note all visible details on the delivery receipt and mark it 'Subject to Inspection' before signing it.  We can not hold the trucking company responsible for damage unless you note all damage, or the problems with the outer carton, on the Bill of Lading.  Merchandise ownership passes from the manufacturer to the customer when received by the freight carrier.  Carrier responsibility is lost without the proper signing for goods.
• If your merchandise is damaged, you must KEEP THE OUTER CARTON(S) FOR INSPECTION
• If a shipment is in very poor condition, you have the option of refusing the entire shipment.   If you refuse items, mark the bill of lading, "Refused Due To Damage".
• If you refuse any item that is not damaged, you will be subject to extra freight charges on that item.
• If you receive any damaged merchandise or are unsure whether to accept a damaged shipment please call us immediately Toll Free 1-877-933-7238.  Claims of damage must be made within 7 days of customer receipt.