Customer Service

DEW Customer Service

Contact Us

DEW Industrial Supply
1525 E. Apache Blvd.
Tempe, AZ 85281

Toll Free 1-877-933-7238
Local 480-858-0024
Fax 480-858-9777
Email sales@dewindustrialsupply.com
 

How To Order

You may place your order online via our shopping cart or you may also phone, fax, or email in your order.

Payment

For immediate shipping, we accept Visa, MasterCard, and American Express.  Orders using business or personal checks will be shipped when the check clears. Please make checks payable to Drafting Equipment Warehouse.  There will be a $25 charge for all returned checks.  Other certified funds are also acceptable. We reserve the right to determine the method of payment

Sales Tax

Arizona state and Tempe sales tax of 8.1% total applies to orders sold to Arizona customers only. We do not have jurisdictional position to collect sales tax for any other state of the Union. You acknowledge by your purchase your moral and ethical responsibility to declare this internet purchase to your state and pay appropriate taxes.

Confirmation Number

Every order that is placed will receive a order number beginning with an 'IN'. This number will also be your receipt number and will be shown on your email confirmation. Please use this number when communicating about your order.

Shipping Charges & Times

Shipping charges appear during checkout. You will given shipping charges and options before you are asked for your credit card. All orders are subject to a shipping and handling charge. We ship via Federal Express, U.P.S., U.S. Mail, or common carrier freight lines. It is our option to fill orders from our stock or the manufacturer/distributor. Manufacturers/distributors require lead times for manufacturing and/or handling. We do not ship C.O.D. Any times quoted by the phone, fax, or email are estimated time to shipping date. Add 3 - 7 working days for shipping travel time. Longer ship times are normally encountered in coast to coast deliveries.

How to Receive Your Shipment

** APPLIES ONLY TO FREIGHT DELIVERIES * Does not apply to UPS and FedEx Deliveries

Please view this document, How To Receive Your Shipment, as a PDF file, print it out and refer to it when your freight arrives.

Please show these instructions to anyone else who may be receiving your freight shipment.

Most freight companies will not call you to make a delivery appointment unless you have specifically requested this service.  To make your delivery as easy and as smooth as possible please follow the guidelines below:

1. Unless you have contracted for an inside delivery or lift gate, the truck driver is only responsible for moving your merchandise to the tailgate of their truck.  They are not responsible for unloading your merchandise.  Many drivers will gladly  help you unload your freight, and some may even help you get the items inside, but they are not obligated to.  There generally is an extra charge for a lift gate and inside delivery.  You may be able to contract services at the time delivery, however these extra services will be billed to you.

2. DO NOT SIGN THE DELIVERY RECEIPT UNTIL YOU:

• Count the number of cartons and verify that you have received the correct number, which is on the Bill of Lading

• Inspect the cartons carefully for any kind of rips, tears, punctures, dents crushed corners, wetness or any other signs of possible damage.  If you even sense that there is any kind of freight damage, OPEN THE CARTONS WHILE THE DRIVER IS PRESENT AND INSPECT THE GOODS.

• If you see or feel that the merchandise is in good condition then sign the Bill of Lading.

• If you feel that there is any kind of freight damage or you are unable to open the cartons, but see that the cartons are not in perfect condition, then note all visible details on the delivery receipt and mark it 'Subject to Inspection' before signing it.  We can not hold the trucking company responsible for damage unless you note all damage, or the problems with the outer carton, on the Bill of Lading.  Merchandise ownership passes from the manufacturer to the customer when received by the freight carrier.  Carrier responsibility is lost without the proper signing for goods.

• If your merchandise is damaged, you must KEEP THE OUTER CARTON (S) FOR INSPECTION

• If a shipment is in very poor condition, you have the option of refusing the entire shipment.   If you refuse items, mark the bill of lading, "Refused Due To Damage".

• If you refuse any item that is not damaged, you will be subject to extra freight charges on that item

• If you receive any damaged merchandise or are unsure whether to accept a damaged shipment please call us immediately Toll Free 1-877-933-7238.  Claims of damage must be made within 7 days of customer receipt

No claims for damaged merchandise will be honored after 7 days of customer receipt.

Returns

Unauthorized returns will not be accepted. DEW must give prior approval for any return before shipment. All returns must be made within 15 days from the date of original shipment and must be in New Condition in the Original Carton.

All returns will be charged a 30% restocking fee. All returns will be shipped at customer's expense in their original cartons and will be subject to inspection prior to credit. Returns must be in new condition for credit.

About this site

Copyright © 2005 - 2009 DEW Industrial Supply (Drafting Equipment Warehouse). We are not responsible for any typographical or other errors to this site. Prices are subject to change without notice, including limited time specials, manufacturer's price changes, or other reasons.